Customer service has rapidly progressed on social media. Gone are those days when your customers would write a letter or pick up the phone and wait in queue for the customer service executive to solve their problems. Now your audiences take to social platforms immediately to voice their displeasure and expect an instant reply. You haven’t encountered anything like this? You might need to check if your audience know you exist.
It is important that you start strategizing on how to make your social platforms the new frontier for customer service. The tips mentioned below will help you become the ultimate hotline for customer service.
10 Customer Service Tips for Businesses Leveraging Social Media
