If you want to know the do’s and don’ts of interacting with customers on Social Media, primarily Facebook, then read on.
Facebook is adding something users and the company’s leadership have pushed for a long time. “Some people have asked for a dislike button because they want to say, ‘That thing isn’t good,’” Zuckerberg said in December. “And that’s not something that we think is good for the world. So we’re not going to build that.”
But that tune changed with an announcement on September 15th: “I think people have asked about the dislike button for many years. Today is a special day because today is the day I can say we’re working on it and shipping it.”…
