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Things go wrong: A disgruntled employee with the Twitter password posts a message of profanity. It’s leaked that a C-level executive has been having an affair. An exposé appears in a national newspaper about allegations of bad company culture. As a social media professional, you can’t help but feel empathy for the communications team of these organizations—and hope that the same never happens to you. But with the following strategies from our #SproutChat community, you can allays some of your fears…

#SproutChat Recap: Social Media Crisis Planning