The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good news is that you have direct access to where these conversations are taking place – through social customer service. Social customer care is no longer just an option but an opportunity to meet your customers where they most need and expect your services. The way you provide social customer service can make or break your brand reputation, and if done consistently and authentically, you could be earning advocates for life.
Join us in this webinar to learn:
- how to break down silos and make social customer care a brand-wide way of doing business
- how to use social customer service not just to solve customer problems but create and cultivate brand advocates
- how to go beyond traditional service tactics to deepen customer relationships
- how successful brands deploy social customer service strategies…
