There are a few highly important things that separate big brand social media marketing from everyone else, and that is the human component. Big brands are able to focus their social media marketing on their brand, branding and advertising components that are centered around the company’s image and other major media advertising components. There is little human connection, conversation or relationship building coming out of the larger brands. The majority provide little to none selfless value and it is all about the creative and messaging, which by the way we enjoy seeing some of it.
The Big Brand Approach
As an example of how many larger brands approach social media marketing, I will share an example. I will not name the large beverage company, but I will say that I am a fan of their product and buy it regularly.
The story:
About two years ago, being a loyal consumer of a specific beverage, I decided to show my loyalty to them in social media. I mentioned them several times a week, shared pics of their packaging as I used it, etc. On a rare occasion I would receive a response or a thank you and I was good with that, but that soon completely ceased. In replace of the rare response, they began to engage ME on a weekly basis. Sounds good right? Not so fast…
9 Characteristics Of Human, NOT Automated Social Media Marketing
