Have you ever experiences a customer service nightmare?
You are having problems making a call, watching TV, booking a trip or getting online. You call your service provider only to face the maddening number of slow-paced options “press 1 for sales. press 2 for billing. press 3 for…” and on it goes until maybe, finally, you get the option to talk to a real person.
And then once you do press #753, they ask you to say what kind of problem you are having. Except that your kids are screaming, the dishwasher is running, the wind is blowing and the pre-recorded voice keeps saying “I’m sorry I didn’t understand that. I’ll send you back to the main menu.”…
Will This Movement End Long Wait Times And Customer Service Nightmares?
