As per market research firm Forrester, 70 percent of consumers prefer using the company’s website for getting answers to their queries rather than depending on customer support agents. This shows the growing importance of elements like FAQ section on an e-commerce website.
Online retailers generally focus of elements like informative product descriptions, HD images and easy navigation while designing the website. Optimization of ‘Frequently Asked Questions’ or FAQ section is often neglected by the online retailers. This happens because they believe that customer support through phone is sufficient for handling customer queries.
Here are some important tips which will definitely help you in designing finest FAQ section for your website…
Tips to Write FAQ Section That increases Sales for Your Business
