What’s the Key to Great Customer Service?
What is the most important element of an excellent customer service experience? It's all about speed, according to a recent report from Verint. The report was based on data from…
Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)
image credit: Pexels Now that the holiday season is in full swing, consumers are busy checking off gift lists, bargain hunting, power shopping and… enduring unpleasant customer service interactions. While…
7 Customer Retention Tactics to Get Current Ecommerce Customers to Purchase More
You’ve heard it time and time again. It’s cheaper to get past customers to purchase again than it is to find new customers. This is true for most businesses, especially…
Tracking and Increasing Audience Engagement
We all know that improving conversion rates on lead generation campaigns translates to more leads for advertisers. Yet most publishers don’t have a strategy in place for improving these numbers.…
What Are Your Customers Like? Meet Mike, Your Customer in 2015 (INFOGRAPHIC)
To know how to provide appropriately for you customers, you need to know who they are. And what they need. And what they like. What are you customers like this…
Will This Movement End Long Wait Times And Customer Service Nightmares?
Have you ever experiences a customer service nightmare? You are having problems making a call, watching TV, booking a trip or getting online. You call your service provider only to…
4 Steps To Go Above And Beyond In Social Media Customer Service
Did you know that 25 percent of consumers who complain to brands on Facebook or Twitter expect a response within an hour, according to HubSpot? This seems a bit unrealistic,…
Exceptional Customer Service Helped This Company Increase Conversions by 156% [PODCAST]
Providing awesome support to your customers is a win-win scenario. Party. Image source. Marketing and customer support are often thought of as two distinct departments, each minding their own part…
Customer Service Has Its Day at Social Media Marketing World
“Customer service is the new marketing.” I’ve probably tweeted that a dozen times, and I think about it almost every day. But social media conferences – and the practitioners who…
Customer Service Has Its Day at Social Media Marketing World
“Customer service is the new marketing.” I’ve probably tweeted that a dozen times, and I think about it almost every day. But social media conferences – and the practitioners who…
How To Optimize Customer Service Via Facebook
Customers are vocal. So it should come as no surprise that when it comes to sharing success stories, asking questions or filing complains, they’ll look at every possible option. Since…
5 Ways To Use Visual Content Marketing To Improve Customer Service
When it comes to attracting more customers, it’s essential to connect with them visually. People process images faster than any other type of information. In fact, 90 percent of the…