Sprout’s Team Report has been redesigned and enhanced to include powerful new reply metrics for analyzing customer service efforts. Offered in the Team and Enterprise plans, the report enables teams to better evaluate efforts of individual social agents.
What’s New?
In addition to the current publishing metrics, the enhanced Team Report breaks down response metrics by agent so you can easily distinguish your rockstars from individuals that may not be fully contributing to the team. With the new profile picker, you can view agents across all of your networks but still dig deep into individual profiles…
