Social media customers are dominating the present day marketplace and precipitate the wave of the future. Smart companies have been paying extra mind (and of course, money) to their online and mobile presences, making customers’ experiences increasingly enjoyable, easy, and appealing to the eye. Historically, customer service departments have had a difficult (if not impossible) experience establishing such pleasant associations — and that’s where the need for forward-thinking and effective social media customer service kicks in to help boost your brand…
A Comprehensive Guide to Understanding Social Media Customers
