A recent survey by Forrester Research found that 74% of business buyers conduct more than half of their research online before making an offline purchase. This shouldn’t come as a surprise to B2B marketers, who have been struggling to reach an increasingly independent audience for years. In fact, this change in buyer behavior has been a catalyst for the shift to a customer-centric selling model.
“Today’s buyers control their journey through the buying cycle much more than today’s vendors control the selling cycle … Marketing now owns a much bigger piece of the lead-to-revenue cycle, and B2B marketers must take responsibility for engaging with the customer through more of the buying journey,” commented Lori Wizdo, VP, Principal Analyst at Forrester Research in a recent blog post. (highlight to tweet)…
