Customer service is a crucial part of business. How you treat your customers determines everything about the business from repeat customers to branding to recommendations and new sales.
Even more so, companies need to treat their customers’ right in today’s interconnected world.
That is why you need to look at the top seven ways to serve your customers on social media after the sale. So many consumers actively using social media every day, it is crucial to utilize this platform to answer customers’ questions.
1. Listen to your customers.
So many things in life come down to the simple things you do. Social media is no different. Most people just want to be heard. They need to gripe about something not working, tell you their thoughts on the services they paid for, and just need a sounding board for their frustrations and excitement.
Not to say that all customer service interactions are bad. Yet, the majority of customer service stories we hear are horror stories. This means, when something goes wrong, businesses need to take accountability for their part, and listen in to what the customer truly wants.
7 Ways To Serve Your Customers On Social Media After The Sale
