As a human resources professional, you understand just how important it is for your organization to bring in top-quality talent. You’ve also probably discovered just how difficult it is to build a great team of employees who can connect with your customers and provide them with a smooth and seamless service experience, especially when it comes to your frontline staff.
While there certainly isn’t a one-size-fits all approach to finding and retaining top talent, pre-hire assessments are a great tool for predictinig how well a candidate will perform. For instance, research shows businesses that use a custom-tailored pre-hire assessment experience a 39% lower turnover rate among high-potential candidates…
