With the start of every New Year comes the opportunity to re-evaluate your business, marketing, and customer-experience strategies. It’s a chance to start planning what you can do to up your game in the year ahead.
As you begin 2016, consider what these three marketing and customer-experience trends have in store for you this year.
1. Customers think holistically; you should, too
In 2015, companies continued to suffer from a silo mentality. Employees operated solely within their jurisdiction, not understanding the totality of a customer’s experience with their brand. In 2016, get ready to see the walls between your departments come crumbling down…
Three Marketing and Customer-Experience Trends You’re Bound to See in 2016
