Social media offers an opportunity to connect with your customers in an unprecedented way, allowing you to observe and direct the conversation around your brand. However, considering social media for your small business is a big decision. For the savvy business owner, the first step is research—which is why I dove into the tech support vertical to find 9 diverse examples we can learn from.
24/7 Techies – Facebook and Twitter
Total # of followers: 4,473
Using social media to connect with your customers is exciting, but it’s also a long-term investment. You must be willing to continuously update your pages with fresh content and answer customers’ questions or concerns. The Facebook and Twitter pages for Sri Lanka-based company 24/7 Techies started off promising, followed with frequent updates for months, but the most recent post is dated October 2013…
