For the first time in its now four-year history, Social Media Marketing World introduced an entire track at its popular conference dedicated to Customer Service. Consisting of four unique individual sessions and two dynamic panel discussions, the Social Care Track delivered on its promise to sharpen social customer service skills and convince social media marketers that great service is critical to their success, too.
The inimitable Jay Baer kicked off the track with a presentation featuring research from his new book, Hug Your Haters. Among Baer’s most important findings:
New Social Care Track At Social Media Marketing World Shines Spotlight On Customer Service
