Social media has revolutionized the way small businesses interact with their customers. Big or small, consumers have unprecedented access to the companies they love, and the ones they love to hate. If a guest has a bad experience, 95% of them are likely to tell someone about that experience. Far fewer people are apt to tell someone about a good experience. What are some best practices for dealing with a negative comment or post on your social media channels?
How to Handle Negative Social Media Feedback
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