At the end of Karen McGrane’s keynote speech at Intelligent Content Conference 2016, she talked about getting to 95%. Specifically, she discussed how a responsive web design can get you to 95% of your goals … so don’t be in such a rush to get to adaptive or personalized content (the last 5%). If you reach the 95%, then (and only then) go for the last 5%.
Exactly a week later, I was keynoting an event for Business Marketing Association’s Milwaukee chapter. Before the keynote talk, I had a fantastic conversation with the executive digital team at a large B2B enterprise. The team was really trying to figure out how they were going to start personalizing their content for their customer base. At the same time, the group had no documented content marketing strategy, had multiple internal issues, was experiencing content quality issues, and knew the content they did produce wasn’t getting seen…
