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Born of a #SproutHackWeek project, we are excited to introduce Suggested Replies for Twitter—the latest addition to Sprout’s engagement toolset powered by advanced machine-learning technology. Available in the Enterprise plan, Suggested Repliesenable social customer service agents to quickly and efficiently respond to recurring inquiries. Twitter Suggested Replies assist teams with maintaining a consistent brand voice while still providing the authenticity audiences expect…

Twitter Suggested Replies Make Engagement Even Easier