As Americans breathlessly awaited release of the Wells Report concerning the New England Patriots football deflation scandal, another one was unfolding. A scandal that didn’t feature star athletes and lascivious double entendres, but one that was more heinous. USA Today reported that “the city of Los Angeles filed a civil lawsuit [May 5th, 2015] against Wells Fargo, alleging that the bank has been looking the other way as its sales people take advantage of customers, including Mexican immigrants, by opening accounts and issuing credit cards without their permission.”
Those aggressive, money-hungry salespeople! They have no scruples!
So easy to point fingers. But if you’re looking for a root cause, search upstream. In the direction of power breakfasts, bespoke suits, and C-Suite MBA’s. There, on the shiny boardroom table, you will find the smoking gun. The alleged chicanery originates from the Wells Fargo business model, aided and abetted by the sales culture and the sales rep pay plan…
