What happens right after sign-up makes or breaks any web product.
Some new users expect you to welcome them and show them around the place, while others prefer you to get out of their way as soon as possible and let them figure things out for themselves. The problem is that in order to be a top site with tens or even hundreds of millions of active users, you’re going to have to successfully onboard customers from across this spectrum. On top of that, users don’t necessarily want to do the things you need them to do in order to be successful. You need to balance the user experience of onboarding with the friction of necessary steps such as account creation, user education, and data gathering. No small challenge. Here’s 7 trends in designing effective onboarding…
