Any social media platform should revolve around two-way communication. The whole purpose of Twitter was to create better methods for engagement with one another. However, businesses have now seen the benefits of using social networks for real conversations.
As these conversations build with your customers, you need a way to pillage through each message to stay in contact, check up on orders or to answer any lingering questions a customer might have. This leaves a lot of businesses wondering what is the best way to search their Twitter history to keep up with the discussion…
