Do you use an NPS Survey for your business? Having a great Net Promoter Score (NPS) is vital for any young startup. It’s especially important for SaaS startups that rely on retention and upsells as their main source of revenue. Every startup should have a way to track their NPS and an established process to managed this feedback.
When I recently attended the SaaStr conference, the importance of the NPS was reinforced, and it was also highly suggested that whatever feedback you receive from this survey should be acknowledged at the very least.
As part of my efforts to build a full end-to-end stack of tools and play-books for startups that enhance Productivity, I’ve compiled a process and a set of supporting tools that can be leveraged by any startup…
