Before trying out a business process, brands familiarize themselves with the best practices and no-no’s of the task to make certain that it would be executed seamlessly. It’s essential to get the most out of a service by sticking with the time-tested steps and steering clear of actions that are potentially damaging to your assets or audience.
In content moderation, most of the expert-prescribed methods involve imposing authority among your community, keeping policies private, and barring negative content. While these are truly effective methods for maintaining quality and order on your site, doing the opposite of these isn’t entirely harmful. In fact, bending the rules a bit is a winning move when it comes to managing your community and handling user-generated content (UGC).
See these three norm-defying policies, and consider implementing them to create healthier interactions among community members while getting valuable content from them.
1. Ditching the figure of authority
Moderators (or admins, as several social networks call them) are normally the authoritative entity that makes sure rules get implemented on your site. Since they spot violators and serve appropriate penalties for offenses, they need to put on a face of sternness. Otherwise, your online following may not abide by your posting guidelines and quality standards.
