Don’t you love calling for urgent help from a company, and you get a robot voice saying “Press 1 for this…Press 2 for that?” No, nobody loves that. And of course, the professionals that help set up customer service systems don’t love it either. Still, faced with financial pressures, companies continue to put in place systems that frustrate their customers. These frustrations get magnified over social media.
3 Big Steps To Improve Customer Service
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