We’ve all had the pleasure of experiencing bad sales habits as a buyer, salesperson, or manager. Not understanding the customer’s challenges, presenting too soon, being too pushy, not enough qualification, selective hearing– the list goes on. We’ve heard from our customers that bad departmental habits are far more complex, have a greater negative impact, and are much more difficult to improve upon at an organizational level.
But, before going into the resolutions, it’s important to know why these bad behaviors have formed in order to fix them. Also why, even though we desperately want to change them, bad habits are so hard to kick and promises are so hard to keep. If you ask a psychologist why people don’t keep their New Year’s resolutions, they typically focus on a few things:
