4 Ways To Use Messaging To Enhance The Customer Experience

4 Ways to Use Messaging to Enhance the Customer Experience | Social Media TodayHave you considered the role direct messaging might be able to play in your customer service process?

If your company is new to business messaging, the practice is a simple, yet new and ripe one.

There are now over 3 billion active messaging accounts worldwide, and businesses like Nordstrom, Buffer and Harry’s are jumping on messaging as a communication channel to improve customer experience and retention. Digital marketing thought leader Chris Messina, best known as the inventor of the hashtag, has called this process ‘conversational commerce’…

4 Ways To Use Messaging To Enhance The Customer Experience

CopyRanger

Rick Duris is CopyRanger.

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